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Return Policy

Our seamless products are considered intimate apparel(s).

In accordance with Federal and State Health Code Regulations, bodysuits, shape wear products, etc., are considered intimate apparel(s) and are NON-REFUNDABLE. The only exceptions are manufacturer’s defects.

SNUG has a 100% GUARANTEE that your purchase has been unused, unworn, and handled with care.

That being said, if you are not completely satisfied with your purchase, we will cheerfully issue  a refund or exchange (except for additional charges associated with shipping and handling) within 7 days for merchandise that has been unworn and unwashed.

**Sale items are FINAL SALES**

If you received an item that is damaged, as in a manufacturer's defect, please email us at . Have no fear, we will provide you with a shipping label to have the damaged item returned to us and send a new item out to you immediately.

If you request a refund:
When the returned item is received, the value of your returned item will be credited back as soon as our Returns Department has completed processing your return (usually within 2 weeks).

If you request an exchange:
When the returned item is received, we immediately process a new order for your exchange, and ship it to you at an additional shipping charge (usually within 2 weeks).

We suggest you use priority mail or a carrier that provides tracking, as SNUG is not responsible for lost shipments.

Before returning any items, please note:

  • All items must be returned or exchanged within 10 days of receipt of your purchase
  • Items that have been worn, washed pre-altered in any way cannot be accepted
  • All "Sale" or "Discounted" items are final sale-they cannot be returned or exchanged
  • You are responsible for shipping fees on returned or exchanged items

How to go about a Return or Exchange:

Send us the items in the original box (or a different box, as long as it’s unmarked) and poly bag (or wrap the product in protective material) to prevent damages to the product to the address below. We suggest you use USPS Priority Mail or a carrier that provides tracking. SNUG is not responsible for lost shipments and/or damaged products from lack of proper shipping requirements.

What to include with your Return or Exchange:

Please include a copy of your original detailed receipt and indicate the following:

  • Order number
  • First and last name of purchaser, a valid email address and phone number
  • style and color of replacement item on receipt
  • style and color of item you wish to replace it with
  • short description for reason of return (this as well as details of replacement item can be written on back of receipt included in box or on a separate piece of paper)

For questions or assistance with your return or exchange, please call 1 (248) 535-6614, or by e-mail at .